Refund & Returns Policy - ShopDesh Mart
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Refund & Returns Policy

At ShopDesh Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund & Returns Policy ensures a smooth and fair process.

1. Return Eligibility

  • You may request a return within 7 days of receiving your order.
  • Items must be unused, in their original packaging, and in resellable condition.
  • Perishable goods, personal care items, and customized products are not eligible for return.

2. Refund Process

  • Once we receive and inspect your returned product, we will notify you via email.
  • If approved, your refund will be processed within 5-7 business days to your original payment method.
  • Shipping charges are non-refundable (unless the return is due to our error).

3. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@shopdeshmart.com.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (wrong item shipped, defective product, etc.).

5. Non-Returnable Items

  • Gift cards and promotional vouchers.
  • Health and hygiene-related products.
  • Sale or clearance items (unless defective).

6. Contact Us

For any return or refund inquiries, please contact our support team:

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